Remote support
Prepare a remote intervention
This page guides secure screen sharing, especially with RustDesk, when an intervention requires remote access.
Before screen sharing
Remote support always starts with a minimum of context so it remains clear and secure.
Explicit agreement
No remote access starts without prior approval and a clear discussion of the need.
Clarified context
We define the issue, the goal, required access and the limits of the intervention.
Post-intervention follow-up
Important actions are explained so you keep a clear record of what was done.
Need a remote intervention?
Explain the context before any remote access. RustDesk details or instructions will be shared when needed.